TERMS AND CONDITIONS
1. Energybay.org has the following shipping fees:
Shipping costs are based on pricing and weight. We use UPS Ground and Freight Shipping, whichever is best for the product you've ordered. Shipping costs for freight shipments calculated by the shopping cart are estimates only. If the shipping costs differs from what the shopping cart calculates we will contact you with the accurate cost before we charge your credit card.
Orders are usually processed within 24 hours during our business work week (Monday-Friday). Most items will ship within 72 hours and if the availability is over 1 week you will be contacted by our customer care department.
Most orders will be delivered within 7-14 business days. Due to the nature of our products we cannot guarantee any delivery dates. If you have not received your product within 14 days, be assured we are still working to ship the item as fast as possible.
2. Approved Customers
Orders can be placed with Energybay.org by all approved Customers. Approval is subject solely to Energybay.org’s discretion. Contact Energybay.org sales staff for more information.
3. Price, specification, and terms are subject to change without notice.
Prices that Energybay.org quotes are valid for 14 days unless otherwise specified. Prices otherwise displayed by Energybay.org, for example on the price list, are subject to change without notice. Prices do not include any federal, state or local taxes, or other governmental charges, which, when applicable, will be invoiced in addition to the prices, set forth herein. Energybay.org is not responsible for errors in typography and/or photography. All parts come with original manufacturer warranty and the respective manufacturers handle technical support. Customer pays return shipping on all services. Energybay.org reserves the right to refuse service to anyone.
4. ENERGYBAY.ORG accepts the following Payment Methods:
c. Bank Wire Transfer
d. American Express
e. Discover Card
6. Orders and Cancellation Policy
All orders must include delivery dates, quantities and complete description of Products or item code being purchased. There will be a 25% cancellation fee for orders that (i) are changed more than 24 hours after placement of orders, or (ii) have already been shipped, or (iii) have already been placed with and confirmed by the manufacturer of Products.
To cancel your order, please call during our normal business hours and speak with our Customer service department. Any paid and processed Order cancelled prior to shipment is subject to a 5% cancellation fee. All Battery and special ordered products can not be cancelled.once order is processed and paid for. If the order has shipped the Merchandise Return Policy applies.
7. Shipping Policy
Energybay.org and Energybay.org vendors carefully inspect all shipments. Customers must inspect their shipments upon delivery prior to signing the release. For freight shipments, note any damage to packages in writing on the bill of lading before signing and contact Energybay.org Customer Service. Customers that will not be signing for their order when it is delivered, are responsible to see that the person signing has read and understand Energybay.org’s Terms and Conditions. For small packages shipments (UPS, Fedex), with visible damage, refuse shipment and please contact Energybay.org Customer Service. All claims for damage or shortages in shipment must be made within 72 hours after receipt of goods or it will be assumed the shipment was without damage and was complete. Energybay.org assumes no liability after this point.
8. Returns Policy
No merchandise may be returned without prior authorization from Energybay.org. If the return is authorized, the buyer will be issued a return authorization (RA) number, which must be clearly marked on the package. There will be a 20% restocking charge on merchandise returned. Shipping costs are not refundable. All returning shipping is to be paid by the customer. Items not in salable condition, not normally stocked, and special-order items, such as appliances, trackers and other custom electronics, may not be returned for credit.
9. Freight Charges and Rush Fees
Fees for residential delivery and lift-gates will be charged at the rate quoted by the carrier not to exceed $75. At its discretion, Energybay.org may choose to charge actual freight cost instead of the fixed percentage rates listed above. On freight shipments there will be an additional $25 charge for requesting call-ahead service. Shipment of batteries, mounts, large appliances and other large items are excluded from the above pricing structure based on fixed percentage rates. Such large items, as well any drop shipped items, will be shipped and billed separately, with shipping charged at actual freight cost. This can result in multiple billings from one sales order. There are additional carrier charges for C.O.D. shipments; C.O.D.’s may not be possible on freight orders. Energybay.org will use reasonable efforts to ship orders within 5 days of order placement
Shipping Quotes displayed during checkout may be revised to reflect actual shipping costs. We will notify you before processing your order if this is necessary. This should only occur for large orders or unusual locations.
10. International Orders
We do not ship to Canada or any other international area. We only ship to the 50 US states, Virgin Islands and Puerto Rico. Energybay.org must receive prepayment in U.S. funds before shipping. All shipments will be charged actual shipping rates.
11. Warranty Repairs
All warranty repairs must be performed by the manufacturer. Contact Energybay.org Customer Service for instructions.
12. Statute of Limitations
No action by Customer may be brought at any time more than twelve (12) months after the facts occurred upon which the cause of action arose.
13. Force Majeure
Except for the payment of money, neither party shall be held responsible for any delay or failure in performance of any part of this Agreement to the extent that delay or failure is caused by causes beyond its control (Force Majeure Conditions), including, but not limited to, fire, flood, explosion, war, strike, embargo, government requirement, civil or military authority, act of God, act or omission of carriers or other similar causes. If any Force Majeure Condition occurs, the party delayed or unable to perform (Delayed Party) shall give immediate notice to the other party (Affected Party), and the Affected Party, upon giving prompt notice to the Delayed Party, shall be excused from performance under this Agreement for the duration of the Force Majeure Condition, provided, however, that the Affected Party shall take all reasonable steps and cooperate with the Delayed Party to avoid or remove the cause of non-performance and shall resume performance hereunder with dispatch when the cause is removed; and provided further that if the Delayed Party cannot within sixty (60) days remove the cause of non-performance, the Affected Party may terminate this Agreement.
14. Entire Agreement
This Agreement shall constitute the entire Agreement between the parties with respect to the subject matter of this Agreement and shall not be modified or rescinded. The provisions of this Agreement supersede all prior oral and written quotations, communications, agreements, and understandings of the parties with respect to the subject matter of this Agreement.
9835-16 Lake Worth Rd, Suite 248
Lake Worth, Florida 33467
Note: Shipping charges cannot be refunded. / Note: Return shipping costs are your responsibility unless the item you received was damaged or defective.